Porsche Centre High Wycombe is seeking a motivated individual to kickstart a career in the Automotive Industry as a Service Advisor Apprentice. This Apprenticeship offers a unique opportunity to immerse in customer service and vehicle maintenance coordination. Trainees will work under the mentorship of experienced service advisors, gaining practical experience and developing essential skills to deliver exceptional service. Key Responsibilities: Greet customers warmly and professionally, ensuring a positive service experience. Assist customers in scheduling service appointments and provide information on available services. Serve as a liaison between customers and service technicians, effectively communicating vehicle concerns and service needs. Keep customers informed about service progress, including any additional repairs or maintenance identified during inspections. Manage customer complaints and concerns effectively, striving for satisfactory resolutions. Coordinate with the parts department to ensure timely availability of necessary components for service appointments. Learn to interpret vehicle maintenance schedules and service manuals to provide accurate recommendations. Utilize computerized systems for service orders, invoicing, and maintaining accurate customer records. Maintain a clean and organised service reception area to create a welcoming atmosphere for customers. Participate in training sessions to enhance customer service skills, product knowledge, and industry awareness. Qualification Details: Duration: 15 months, culminating in a Level 2 Customer Service Practitioner qualification. Working Schedule: Approximately 20% of your time will be dedicated to 'off-the-job' training, including online and in-person sessions at our Training Centre in Slough. Monday to Friday, 8:30 am to 5:30 pm, 40 hours a week (hours may vary based on dealer needs). Salary: Our employers determine the level of pay our learners receive. All employers are required to pay at least The National Apprenticeship Wage. Entry Requirements: Aged 16 or older. Grade C/4 or above in Maths and English (or equivalent). Strong communication and interpersonal skills. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong interest in the service and maintenance of petrol, diesel, hybrid, and electric vehicles. Willingness to learn from experienced technicians. Basic computer skills for documentation and communication. A valid driver's license and a clean driving record are preferred. Your Development and Future Prospects: As an apprentice, you’ll be employed through our Dealer Network and engage in week-long block training at our Training Centre in Slough, including regular coaching from experienced mentors. Recruitment Process: Your application will be reviewed based on the entry and qualification requirements. Ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as they may be requested during the application process. If you meet the criteria, you will receive further information via email. If you do not hear within five working days, please consider your application unsuccessful. For assistance with your application or questions, please email: recruitment.calexukgmail.com. Calex UK is committed to promoting equality of opportunity, ensuring all learners reach their full potential. If you require adjustments to access the application process, please contact us. Job Type: Apprenticeship Pay: £6.40 per hour Schedule: 8 hour shift Monday to Friday Experience: Service advisor: 1 year (preferred) Licence/Certification: Driving Licence (preferred)