If you are fluent in German and interested in working for a globally recognised and industry leading name in the sports industry, this is a fantastic opportunity to join the well-established team. The role offers full training and excellent development opportunities.
In this role you will focus on delivering the best customer experience in the industry while maximizing all upselling and service support opportunities via inbound and outbound phone and email activity.
Salary up to £32,000 depending on experience, plus bonus and excellent benefits. Monday - Friday 8am - 4pm, hybrid working 2 days from home.
Key Responsibilities
* Provide support to multiple Area Sales Managers
* Process a wide variety of calls, identify appropriate action
* Maximize upsell opportunities on inbound customer service phone calls
* Utilize CRM system to record, track and manage all customer interactions
* Maintain and enhance customer relationships by building trust and resolving issues
* Develop full knowledge of company infrastructure as it relates to shipping and order processing
* Contribute to team and company success through regular, ongoing training programs
Key Requirements
1. Fluent German and English
2. Ability to demonstrate a customer service focus and telephone etiquette
3. Ability to work cooperatively and establish positive cross-functional relationshi...