As a Customer Services Advisor, you'll be right at the heart of our Brands, assisting Customers with enquiries and fault requests for a rapidly expanding e-commerce business and ensuring that calls and emails are answered in a fast, efficient, and professional manner.
Responsibilities:
* Answer incoming calls and respond to cases while maintaining a rapid response rate and adhering to high standards.
* Deal directly with customer queries and fault requests, providing accurate information, ensuring you have interpreted and responded correctly to the customer's request and provided value at every opportunity.
* Log information on calls received.
* Provide information and technical advice on products, including identifying replacement parts where needed.
* Arrange sales and dispatch requests.
* Maintain regular, consistent, and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.
* Pursue personal development of skills and knowledge necessary for the effective performance of the role.
* Perform any other duties deemed necessary by the company for the successful completion of the role or for the benefit of the company.
Required Skills:
* Excellent telephone manner with the ability to build trust and relationships with customers.
* Ability to remain calm under pressure.
* Ability to negotiate workloads and be a good time manager.
* Ability to work on own initiative and still remain part of the team.
* Computer literate.
* Excellent communication and problem-solving skills.
* Confident individual with Customer Service Experience.
Disposition:
* Methodical and organized way of working.
* Sense of humour.
At the Wilton Bradley Group, we are committed to supporting our employees in both their professional and personal lives. We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 50% off Wilton Bradley products online and 25% off all Tii Brands online products. We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones. Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service, and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day. Join us and experience the many benefits of being part of our team!
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