GLL is looking for a General Manager to manage Link Centre, Swindon. This General Manager opportunity is perfectly suited to a General Manager who will thrive in a hands-on customer facing role where you are coaching and leading your team to deliver outstanding operational standards and the highest possible levels of customer.
As General Manager of Link Centre, a flagship facility within GLL’s Swindon partnership, you'll have a big part to play in shaping a clear strategic framework to deliver our operational and financial targets - all whilst forging even stronger links with our business and community partners. It's a role that offers huge variety. So, as well as enjoying a hands-on management role, some of your time will be desk-based, as you ensure compliance and support the administration involved in running a busy leisure centre. The centre facilities include a 100+ station gym, a six lane 25m swimming pool, a trampoline park, a soft play facility and an ice-skating rink.
What you will do:
1. Develop and implement operational plans within the Centre.
2. Provide leadership to the Centre Team.
3. Ensure compliance with legal, regulatory, ethical and social requirements
4. Encourage innovation within the region.
5. Lead, plan and implement change
6. Help team members address problems affecting their performance
7. Build and sustain collaborative relationships with other organisations
8. Manage finance for your area of responsibility
9. Ensure your own actions reduce risks to health and safety
10. Manage a programme of complementary projects
11. Manage business processes
12. Develop and implement marketing plans for your area of responsibility
13. Work with others to improve customer service
14. Build your organisation’s understanding of its market and customers
15. Manage the achievement of customer satisfaction
What you’ll need:
16. The proven ability to effectively manage a staff team
17. The ability to analyse business issues and prepare business and local marketing plans
18. The ability to research, prepare, justify and present project reports
19. The ability to persuade and influence staff at all levels
20. The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively
21. Excellent written and verbal communication skills
22. The capability to contribute to the wider strategic development of the organisation
23. Thorough knowledge of leisure centre operations, programming and financial management
24. Knowledge of key performance indicators and their application and how they can be used to effect improvement
25. Up to date knowledge of developments in leisure, fitness and lifestyle environment
26. Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres
27. A proven track record of managing in busy wet and dry leisure centres
28. Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service
29. Evidence of achieving results and making change happen through leadership and influence of a team
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
30. A salary from £41,444
31. Values driven organisation
32. Learning & development to support career development
33. Good Pension schemes
34. Discounted gym membership for you and your partner.
35. A full time permanent position
36. Industry leading rates of pay
37. opportunity to join the GLL Society and have a say in how we are run plus associated social events
38. Exclusive discounts on our villas in Portugal
39. Exclusive discounts on our Ski chalets in Bulgaria
40. Health assurance
41. Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
42. Discounts across thousands of retailers (GLL Extras)
43. 25% off Red Letter Days
44. 25% off Buy A Gift
45. 20% off GLL spa experience treatments and associated products.
46. Ride to work scheme
47. Free eye tests and discounted glasses