Customer Service Administrator
Monday-Friday 9am-5pm (hybrid after training)
£23,700
Permanent, full time
Redditch, Birmingham
Do you have strong administrative/customer service experience?
Are you a highly organised individual with strong admin skills looking to grow your portfolio?
If so, then we have the role for you!
Our client, a leading company who specialise within financial services across the UK, are looking for Customer Service Administrator to join their team based in South Birmingham.
Customer Service Administrator Responsibilities:
* Negotiating payment arrangements following client guidelines.
* Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
* Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
* Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
* Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
* Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
* Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines.
* Giving consultative advice to potential vulnerable customers regarding outstanding debts
* Understand the different forms of Insolvency and the impact they have on the regulations we work to.
* Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.
* Assistance with any other duties that are within the scope of the job purpose.
* Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
* Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.
Customer Service Administrator Benefits:
* On site parking
* Hybrid working available
* Holiday entitlement
* Company pension
* Company life assurance
* Fully paid training
* Ongoing development & progression opportunities
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further