Regional Operations Manager - Wales and South of England
Are you a highly motivated and experienced Regional Operations Manager ready to drive exceptional performance at our managed car parks within the South & South Wales region?
YourParkingSpace has a mission, to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology. From stress-free parking to convenient EV charging, we provide a solution that saves drivers money while unlocking hidden parking opportunities. For homeowners, businesses, and landlords, we provide a comprehensive parking management solution that enhances operations and profitability.
With over 8 million users and thousands of spaces across the UK and beyond, we are recognised as one of Britain’s fastest-growing tech companies and the UK’s leading direct car park operator.
The Regional Operations Manager will be responsible for overseeing the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities and client relations at each car park within the region.
What You'll Do
* Deliver an exceptional customer journey across managed car parks.
* Act as the primary contact for clients, ensuring high quality support.
* Conduct regular site visits for both proactive and reactive client needs.
* Monitor profitability by tracking costs, occupancy, and revenue.
* Identify and generate sales opportunities.
* Collaborate with the account management team to optimise car park performance.
* Ensure system compliance at sites, including kiosks and tablets.
* Quickly resolve car park technology issues within SLAs.
* Conduct initial survey and support onboarding of new car parks.
* Attend system installations to ensure smooth onboarding and high standard delivery.
What You'll Bring
* Multi-site operational experience with client-facing responsibilities.
* Strong personal brand and established network.
* Proven client relationship management skills.
* Highly organised, reliable, and hold a full UK driving license.
* Flexibility to work occasional weekends as needed.
Ideally You Will Have
* Self-motivation and be target-driven.
* Excellent interpersonal and communication skills.
* Analytical thinking and problem-solving abilities.
* Resilience and adaptability.
* Attention to detail.
* Strong ethical foundations.
Location
This is a field-based position within the South & South Wales region. There is a requirement to attend one office-based meeting a month at our London, Stratford office.
What We Offer
Salary £45,000 plus bonus
* Car allowance
* 24 days annual leave (increasing with service to 27) plus your birthday off
* Collaborative & innovative work environment
* Professional growth & development opportunities
* Comprehensive benefits (EAP, health cash plan, tech/cycle schemes, gym membership, retail discounts, and more)
Join our team and be a part of the future of the parking industry! If you have a passion for fostering long-term commercial success and are excited about joining a market leading, growing company, apply now.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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