Job Description
1. Assist in the scheduling and co-ordination of courses and ensure courseware is generated and available
2. Assist the Training Customer Service Manager in all aspects of the service provision as required
3. Maintain effective and efficient systems for all department administration processes
4. Support the training department in the accurate processing of customer requests and applications
5. Planning and coordination of trainer diary.
6. Pro-actively raising purchase orders for products to support with course delivery, ensuring full transparency with departmental costs and control of revenue margins.
7. Pro-active and methodical approach to course planning (venue, lunches, equipment etc.)
8. Management of course paperwork, registrations and distribution of certification in line with audit process and company SLA.
9. Recording of customer data, management of CITB training directory and uploading delegate achievements for levy funding.
10. Support Customer Service Manager with internal and external audit.
11. Open course calendar management; ensuring timetable is pre-planned and kept up to date in line with departmental budget.
12. Manage supplier relationships and SLA's.
13. Promote the Nationwide Platforms Brand, core values and mission statement to maintain market leading image
14. Maintain Internal Health, Safety and corporate governance standards in accordance with N...