We are recruiting for a Property / Maintenance Customer Service Advisor who has knowledge of general maintenance who i s happy to be part of a small dynamic team in an expanding student lettings company with a nationwide presence. Their vision is to deliver industry-leading accommodation experiences for both students and landlords across the country. Joining our clients team means becoming part of an ambitious, innovation-driven team committed to excellence in service.
Why Work With Our Client?
* Be part of a company that values innovation and fresh perspectives
* Grow your career in a company that invests in personal development
* Collaborate with a driven, ambitious team in a rapidly growing company
* Work alongside talented, supportive colleagues in a positive environment
Role Overview
As a Property / Maintenance Customer Service Adevisor, you'll play a crucial role within the Management team, focusing on exceptional customer service and delivering a first-class experience for our clients. You'll oversee all aspects of managing a designated property portfolio, building and nurturing relationships with landlords, tenants, and contractors.
Key Responsibilities
* Build and maintain strong relationships with landlords, tenants, and contractors
* Receive, allocate, and manage maintenance jobs, including invoice processing
* Handle communications through phone, email, and WhatsApp
* Conduct property inspections during tenancies, ensuring compliance
* Organize end-of-tenancy check-outs and process deposit returns
* Coordinate tenancy move-ins and manage inventories
* Manage utilities and offer investment advice on landlords' current and new portfolios
* Assist with accounts to keep landlord, tenant, and contractor ledgers updated
* Support with floor plans, fire risk assessments (FRA), and Legionnaires compliance
About You
We're seeking a motivated professional with a "get stuck in" attitude who can excel in a fast-paced environment. The ideal candidate will have strong organisational skills, and a commitment to seeing tasks through from start to finish.
Required Skills & Qualifications
* Excellent organizational skills and attention to detail
* Strong communication skills to provide top-quality service
* Proven ability to manage tasks from start to finish independently
* Experience in asset management (property industry experience preferred)
* Ability to prioritize workload and meet deadlines
* Flexible and adaptable approach to work
* Driving License Required
Work Details
* Hours: 9:00 am to 5:30 pm, Monday to Friday, plus 15 Saturdays per year (10:00 am to 3:00 pm)
Benefits
* Use of company car
* Overtime paid
* Commission paid
* Paid mileage
* Career development
* Opportunity to be put through your ARLA
If you're passionate about property management and ready to join a forward-thinking team, we'd love to hear from you!
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