Job ID: 2949883 | Amazon UK Services Ltd.
At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programmes for our customers. You’ll also oversee programmes that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
This role is specific to Kaizen and Lean program management. The CI Kaizen Program Manager will lead continuous improvement efforts by orchestrating strategic initiatives that enhance operational efficiency and reduce waste. They serve as both a facilitator and coach, guiding cross-functional teams through process improvement methodologies while building a culture of continuous improvement. Their core responsibilities include creating and executing the EU Kaizen roadmap. They will work with all focus sites to identify improvement opportunities through data analysis and direct observation, developing and maintaining improvement roadmaps, facilitating workshops, and measuring the impact of implemented changes. They work closely with stakeholders at all levels, from frontline workers to executive leadership, ensuring alignment between improvement initiatives and organizational goals. The role requires a unique blend of technical process improvement expertise, project management skills, and change management capabilities to successfully drive sustainable improvements across the organization. Key to their success is the ability to translate complex data and concepts into actionable insights while maintaining strong relationships with teams to foster engagement and overcome resistance to change.
1. Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables
2. Use data to understand operational challenges and create continuous improvement initiatives
3. Work with a variety of other Amazon departments to identify and leverage best practices
4. Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress
5. Manage stakeholders and internal processes, and define standards
A day in the life
As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.
About the team
Our Amazon Grocery logistics (AGL) team breathes life into our newest ideas and incubates them until they grow into sophisticated businesses. We’ve got the energy of an exciting start-up, as our team works on Amazon’s next big project, under the umbrella of one of the world’s biggest companies.
We work behind the scenes to support new areas of the business - like Amazon Fresh stores and our online grocery service. There are lots of opportunities for every skill set, from operations to supply chain to data management.
AGL’s goal is to help develop new capabilities within Amazon on behalf of our customers. This entrepreneurial team has a deep understanding of the needs of our customers, employees and partners and helps to develop Amazon businesses of all sizes.
We grow new opportunities that will help Amazon diversify even more, taking them from concepts to mature operations that operate as standalone businesses. This dynamic environment supports our people’s growth and development.
BASIC QUALIFICATIONS
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.
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