Rathgael Veterinary Clinic, Bangor, Northern Ireland & Isle of Man
As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will work closely with our veterinary team to provide an exceptional experience for our clients and their pets.
In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans.
Working Hours
This full-time position requires 40 hours of work per week.
Shift times are as follows:
Week 1: Monday to Wednesday, 8:30am to 4:30pm; Thursday and Friday, 8:30am to 4:00pm; and Saturday, 8:30am to 12:00pm.
Week 2: Monday to Friday, 8:30am to 5:00pm.
What We’re Looking For
The ideal candidate will excel in a team environment and be client focused. You should be adept at multitasking and have prior experience in a fast-paced setting, preferably within a veterinary context. Experience in managing sensitive and confidential information, meeting tight deadlines, and using IT systems is essential.
We recognize that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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