Housing Customer Service Officer needed in Wembley Paying £17.27 per hr ref 5255104
Full time hours on a temporary basis
Role Overview: We are seeking a dedicated Housing Customer Service Representative to provide first contact resolution for various housing-related enquiries. You will assist customers and stakeholders via phone, email, webchat, and social media channels, covering up to seven service areas.
Key Responsibilities:
1. Customer Support:
o Provide first contact resolution for enquiries across multiple service areas.
o Assist customers via phone, email, webchat, and social media channels.
2. Service Areas:
o Handle enquiries related to Responsive Repairs, Planned Maintenance, Housing Management, Estate Services, Income enquiries and collection, Leasehold enquiries and collections, Homelessness services, and Housing Allocations.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
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