Job Overview To provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service. To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical and nursing team. To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved. To support the facilitation of the patients along a defined pathway. Main duties of the job Applications are invited for the post of Medical Secretary. The post holder will provide an efficient administration service to support the North Wales Cardiac Centre within Ysbyty Glan Clwyd and the wider secretarial team as required. It is essential that the applicant holds the relevant qualifications as per the person specification, previous medical secretarial experience would be desirable, a high level of audio typing skills, excellent computer skills including Microsoft Office and a good telephone manner. Experience of working in a busy office environment is desirable. The successful candidate will join and contribute to a dynamic and busy Medical Team. The role will be working closely with Consultants and their juniors as well as liaising closely with other members of the team supporting the delivery of high quality patient care. You must have the ability to work as part of a team as well as independently; using your initiative to contribute to the smooth running of this busy area. The post holder must have the ability to manage their workload efficiently and effectively. Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria NVQ Business Administration L3 or equivalent experience RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word. IT related qualification CLAIT plus /ECDL or equivalent. Desirable criteria AMSPAR – City & Guilds L3. NVQ Customer Service L3. Experience Essential criteria Knowledge of a range of administrative processes. Experience of working in a busy office environment. Desirable criteria Experience of working within the NHS. Skills Essential criteria Competently communicates professionally and effectively with all levels of staff both verbally and in writing. Proficient in use of Microsoft office applications. Experienced in planning organising and prioritising own workload. Flexible and adaptable to changing service demands. Excellent organisational skills. Desirable criteria Minute-taking skills. Knowledge Essential Criteria Evidence of Continual Personal development. Ability to deal with sensitive information. Desirable criteria Knowledge of NHS Organisations. Medical terminology. Other Essential criteria Ability to travel as per the roles requirements Desirable criteria Welsh Speaking Personal Qualities Essential Criteria Team player. Approachable /Friendly Reliable. Develops own practice through reflection and learning. Empathetic.