Job Description
ITC Infotech is looking for a Global Transformation Manager/Program Manager to join our team in Edinburgh, Scotland, United Kingdom.
Your X-Factor
1. Work ethic: You are a consummate professional.
2. Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
3. Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
4. Impact: You are a critical thinker with an emphasis on creativity and innovation.
5. Passion: You have the drive to succeed paired with a continuous hunger to learn.
6. Leadership: You are trusted, empathetic, accountable, and empower others around you.
Position Details:
We are seeking a program manager to be part of a Strategic engagement through solid leadership and delivery management skills. This position has high visibility to work with senior stakeholders to influence key decisions, with the opportunity to work with technology leaders and an enthusiastic global team (Infrastructure support, Application development and support team).
Note: The role requires necessary travel and customer stakeholder management for Operating Companies outside the UK and Ireland.
Technical Experience:
1. Years of Experience: 15+ years
2. Domain experience: Application Development Management and IT Infrastructure Services specializing in Digital workplace services
3. Expertise in the following in the infrastructure space:
* Run a large Support team of Service Desk Engineers
* Service Management Process & Practice – ITIL/ISO 20000
* Service Level Management & Experience Level Management
* Continuous Service Improvement Planning & Execution
* Program Management and Delivery management experience in driving an application development and support program (multiple projects) will be an added advantage.
* Work with project team’s leaders to assess their current needs, align with their business needs, and develop innovative solutions to ensure seamless project delivery output.
* Strong leadership and management skills
* Good knowledge and handling of project and program management methodology and techniques
* Project/Program planning, governance, monitoring and reporting
* Risk Management
* Good knowledge of budgeting and resource allocation procedures
* Excellent communication skills
Responsibilities:
1. Daily program management throughout the program life cycle, defining the program governance
2. Planning the overall program and monitoring the progress, managing engagement teams in support of the delivery of projects across our services in infrastructure and development projects.
3. Identifying new business opportunities and contributing to business development
4. Managing the program’s budget, managing risks and issues, and taking corrective measures
5. Coordinating the projects and their interdependencies, managing and utilizing resources across projects
6. Managing stakeholders’ communication across levels and leadership teams.
Additional Requirement:
* Ability to engage with CXOs and Senior Customer Leaders
* Very strong communication skills, ability to lead and influence discussions towards desired outcomes
* Team player with the ability to collaborate and direct multidisciplinary teams
* Hands-on coding and code review ability (as needed)
Education Qualification:
BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
Our Mission
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry-specific alliances, and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel, and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their race, color, religion, sex, national origin, age, disability, or expression. All employment decisions shall be made without regard to race, color, creed, sex, sexual orientation, ancestry, status, veteran status, disability, or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. ITC Infotech is committed to providing veteran employment opportunities to our service men and women.
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