Agent, Reservations (French/German/Italian/Portuguese/Spanish Speaker) - United Kingdom
Posting Start Date: 1/21/25
Location: Liverpool Reservations (LPL-RESC)
Cities: Liverpool
Requisition ID: 77119
Please make sure you have the legal right to work and live in this country, prior to applying to this position. The possession of a U.S. passport does not qualify for such work permit.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Why you'll love this job
* This role is part of the LPL (Liverpool) International Reservations team. The purpose of this role is primarily to meet the customers’ travel needs, by providing efficient and courteous service in their language of choice.
* You must have the ability to work a variety of shifts in accordance with operational requirements and will report directly to a Customer Care Manager.
What you'll do
This list is intended to reflect the current job but there may be additional essential functions that are not referenced. Management may modify the job or require other tasks to be performed whenever it is deemed appropriate.
* Assist with new and existing reservations on AA and AA partners via phone
* Actively sell AA products and services
* Provide accurate information regarding flights, fares, destinations, products and special offers
* Assist with AAdvantage related queries or issues
* Assist with baggage related queries or issues
* Provide flight reprotection as a result of schedule changes or flight irregularities
* Liaise with internal customers from other AA locations
* Keep updated on company policies, procedures and technologies by attending ongoing training
* Review own performance and coaching sessions using Compass and NICE tools
* Provide feedback on system issues
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
* GCSE or equivalent in English or Math
* Ability to work shifts including weekends and Bank Holidays
* Ability to provide the highest standards of customer service excellence
* Excellent communication skills in both spoken and written French/German/Italian/Portuguese/Spanish and English
* Excellent listening, problem solving and decision making skills
* Ability to function efficiently in a fast-paced environment
* Basic computer skills, including Microsoft Outlook
Preferred Qualifications - Education & Prior Job Experience
* Previous experience in a call center environment or other relevant customer service experience
* Experience with airline reservations software, policies and procedures
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders.
Cities: Liverpool
Job Level: 42
Requisition ID: 77119
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