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Customer Service Administrator, Stoke-on-Trent
Location: Stoke-on-Trent, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
d79c7498b986
Job Views:
4
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Customer Service Administrator
Location: Stoke
Hours: Monday to Friday, 9am - 5pm (flexible)
Duration: Permanent
Salary: £30,000 per annum
The role:
Our client is looking for a Customer Service Administrator to assist with their growing and fast-paced E-Commerce team. The role involves handling a high volume of international business, dealing with customers in the USA, Turkey, India, and soon the Middle East. This is an exciting opportunity for someone interested in overseas business.
* Answer incoming calls, emails, and messages, providing accurate and timely information.
* Contribute to the company's growth strategies, working with clients in the USA, Turkey, India, and the Middle East.
* Input and track customer orders, handle cancellations, and process returns and refunds when needed.
* Update and manage customer databases with current contact and account details.
* Handle customer complaints professionally, aiming for swift and satisfactory resolution.
* Liaise with sales, logistics, and technical support to meet customer needs efficiently.
* Prepare and send customer quotations, order confirmations, and invoices.
* Track ongoing service or delivery issues and ensure follow-ups are completed.
* Prepare weekly/monthly customer service performance reports for management.
* Assist with administrative tasks such as preparing presentations or organizing meetings.
* Ensure all interactions comply with company standards and data protection regulations.
Experience:
* Proven experience in a customer-facing role, handling queries, complaints, and delivering positive outcomes.
* Familiarity with Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or bespoke company systems.
* Experience in processing customer orders, tracking deliveries, and managing stock or inventory queries.
* Strong background in administrative duties, including filing, data entry, and document management.
* Comfortable managing a high volume of emails and calls in a professional tone.
Interested? Call Meg on 01782 712230 or email MegWkpir.co.uk
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