Retail Sales Advisor - Full time - Hour Passion - Bicester Village
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The Company
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlets villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description
Essential Responsibilities:
* Experience in the Retail Industry at a sales advisor level.
* Preferably from a watch/jewellery, or prestige retail background.
* Must have an understanding of luxury retail.
* Must enjoy their work and have a natural passion for watches or selling in a luxury retailer.
Preferred Qualifications:
* Experience in the luxury market.
* Experience with luxury watches or jewellery.
* Accommodating to shifts, longer trading hours and staying late for VIPs.
* Experience dealing with international customers.
* Ability to communicate in other languages including Mandarin / Arabic.
Sales Responsibilities:
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
* Ensure familiarity with the product range, past and present, to provide detailed information to customers.
* Ensure good knowledge of all functions of watches and other products.
* Provide reliable information to customers in all matters relating to sales and customer service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly, quarterly, and annual sales targets.
* Deliver exceptional customer service to every customer, every time.
Security Responsibilities:
* Assist in controlling shrinkage through attentive action on the shop floor.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* Maintain correct processing of all deliveries.
Cash Handling Responsibilities:
* Handle all transactions in a responsible and secure way.
* Perform till functions, cashing up, payments, and general duties.
* Deal with cash, credit cards, and international currency.
Care of the Store:
* Ensure the store is kept clean and presentable at all times.
* Maintain both back of house and shop floor equally.
* Be health and safety aware.
* Maintain good visual merchandising standards.
Communication Responsibilities:
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Present and conduct oneself in a professional manner to both customers and colleagues.
* Deal with international customers and be familiar with their customs and culture.
* Communicate clearly to consumers and colleagues.
Product Knowledge Responsibilities:
* Attend regular training days.
* Be self-motivated and proactive in understanding new products.
* Deliver good product knowledge to customers.
Other Responsibilities:
* Undertake all duties and responsibilities which may fall within the remit of the role under the direction of your line manager.
Job Location: United Kingdom (England), Bicester Village, OX26 6WN, Bicester.
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Retail Luxury Goods and Jewelry
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