Venesky-Brown’s client, a public sector organisation, Barrhead, is currently looking to recruit a Housing Assistant on a Permanent basis on a rate of £12.26 PAYE. Working 35 hours per week. This role will be held in the organisation’s office in Barrhead.
Responsibilities:
- To provide an initial assessment/advice/triage service for customers to determine how best to proceed with their enquiry. To achieve this, the Housing Assistant will provide a caring professional service to tenants and other customers, both internal and external, following the organisation’s customer care policies, including responding to telephone calls, face-to-face contact, letter, emails, etc., within specific timescales
- To provide administrative and clerical support to Housing Officers, including monitoring rent accounts/ maximising rental income/ minimising rent loss, tenancy, estate management and reviewing, managing and processing applications for housing either manually or online.
- To receive/record mail and other verbal/written enquiries and allocate/process in accordance with departmental procedures.
- To accurately collect, record and maintain customer information, ensuring information systems, files and databases are kept up to date. In addition, where necessary, complete timely referrals to either internal or external contacts as appropriate, in doing so ensuring that all data privacy guidelines are followed at all times
- Apply and support ...