Reservations Team Manager - Join Our Dynamic Hospitality Team!
Apply now Job no : 522972
Location : Melbourne
Categories : Marketing
Are you a motivated leader with a passion for delivering exceptional customer experiences? We are looking for a Reservations Team Manager to take charge of our reservations team and drive operational excellence.
About the Role :
As the Reservations Team Manager, you will play a critical role in leading a team of reservations agents to handle inquiries efficiently, exceed service expectations, and maximize reservations.
Key Responsibilities :
1. Lead, coach, and inspire a high-performing reservations team.
2. Manage and enhance the reservation process for 200+ venues across Australia and New Zealand.
3. Resolve escalations and ensure a seamless customer experience.
4. Collaborate with internal stakeholders to drive innovation and efficiency.
What We’re Looking For :
1. Strong leadership and coaching experience.
2. Exceptional customer service skills and a knack for problem-solving.
3. Proficiency in reservation systems and an analytical approach to performance metrics.
4. A team player with excellent communication and organizational skills.
What We Offer :
1. Opportunities for professional growth within a supportive and innovative environment.
2. Work with a passionate team and be part of a thriving hospitality company.
3. Flexible and dynamic workplace.
Ready to lead the way? Apply now!
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