Main area Receptionist - Physiotherapy Grade Band 2 Contract Permanent Hours
* Part time
* Flexible working
24 hours per week (Mon, Tues, Fri - some flexibility possible regarding Tuesdays) Job ref 434-CR6889641
Site Wycombe Hospital Town High Wycombe Salary £23,615 per annum pro rata Salary period Yearly Closing 26/01/2025 23:59
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
* provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
* nationally recognised for urology and skin cancer services
* regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
* deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact bht.recruitment@nhs.net or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
To provide Reception and Administration support to the Physiotherapy Service based at Wycombe Hospital, which will involve acting as first point of contact for service users. This will include dealing with routine enquiries, booking appointments on our electronic system (Careflow), and providing information to patients and staff, either face to face or over the phone, and covering general administration duties to support the wider team.
Main duties of the job
There is an exciting opportunity for a part time Receptionist to join our friendly Physiotherapy team based at Wycombe Hospital, with responsibility for processing new referrals, contacting patients to book and make appointments, dealing with enquiries and other administrative duties.
This is a busy environment and the successful candidate will possess excellent communication and customer care skills, the ability to multitask, and be able to provide a warm, friendly and efficient reception service to all visitors to the service.
You must be able to demonstrate empathetic, as well as a positive self-motivated attitude, with the ability to remain calm and professional at all times.
The successful candidate will undertake a range of reception and administration duties to support the Physiotherapy clinical team.
Good communication and organisational skills are essential, Previous experience of using electronic appointment booking systems is desirable.
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community.
Detailed job description and main responsibilities
Please review Job Description and Person Specification attached to this advert to see details of main responsibilities.
Person specification
Values
* Communicates openly, honestly and professionally, and actively promotes team working and building strong working relationships
* Patients are always first. Drives service improvements. Strong self-awareness with a desire to grow.
* Treats all with compassion and kindness. Ensures everyone feels valued.
* Consults others and listens to their views/opinions. Enables others to take the initiative
2. EDUCATION, QUALIFICATIONS & TRAINING
* English Language GCSE grade C or above or equivalent.
* IT/Computer skills to RSA I or equivalent with recent work experience in this field.
* Level 3 GCSE’s (grade C or above or equivalent to include English).
* RSA I / II or equivalent typing/ keyboard qualification
3. EXPERIENCE
* Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
* Experience of high demand, team based
* 6 months experience within a customer care (face to face) environment.
* Secretarial/ reception experience and dealing with face to face patients or customers
* Able to accept and undertake responsibility for designated tasks.
* Working within the NHS desirable
* Experience using word
* Experience using Medway system
4. SKILLS, ABILITIES & KNOWLEDGE
* Patient confidentiality & Data Protection Act.
* Good communication skills both verbally and written to enable liaison with multi-disciplinary team.
* Demonstrate ability to organise own workload
* Ability to work under pressure & to tight deadlines whilst retaining accuracy and attention to detail.
* Knowledge of NHS Trust or general experience within the National Health Service
* Knowledge of Word and Excel
* Clear, concise verbal and written communication
* Able to undertake manual handling tasks.
* Evidence of self motivation and initiative
* Awareness of health & safety issues and policies.
* Able to maintain written communications / records.
* Able to complete tasks set, follow instructions.
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.
Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the closing date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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