Fixed Term, 6 Months Contract***
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
The role of OnSite Engineer within CDW Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract.
The OnSite Engineer will Provision on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, move and changes, and 1st / 2nd line support.
Be eligible for Security Clearance and adhere to CDW policies.
Flexibility - Travel required
Perform software builds/re-builds on PCs and laptops as required.
Be part of the on-call rota for out of hours support.
You will contribute to service desk incidents through to completion, recognising when escalation is required for the quickest resolution for the client. The role will require you to work effectively on the service desk systems, keeping all tickets fully updated in real time. College, University or Professional certifications
ITIL Foundation v4
Using ServiceNow for service management and escalations.
Able to quickly understand SEGRO Technology’s policies, processes, procedures, and compliance.
Experience of working in a Windows 10 and 11 environments.
Experience in Active Directory and Group Policy Management.
Experience in Microsoft 365 suite.
Experience in Microsoft Exchange On-Prem and Online.
Experience in supporting Microsoft Teams including SharePoint Teams and Channels
Experience in supporting Microsoft Teams Meeting Rooms (Application and Hardware)
Experience using SolarWinds and networking monitoring tools
Advanced networking including branch office VPN’s, circuits, LAN, WAN.
Experience in Microsoft Intune including policy management, groups, test environments
Experience with mobile devices and device management tools such as Microsoft Intune. Good understanding of networks and network fundamentals.
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.
We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Life Assurance
Competitive Contributory Pension
Private Medical Insurance
Enhanced Maternity Pay
25 days holiday + bank holidays
Option to buy additional holiday
Dental Insurance
Season Ticket Loan + additional perks