Job summary The reception role is vital in the smooth running of the surgery, you will need to be polite, friendly and patient both face to face and on the telephone at all times and possess a good sense of humour. We are a friendly local surgery with a strong patient first ethos in everything we do. Main duties of the job The main duties are dealing with our patients either on the phone or face to face booking appointments and organizing repeat medications and providing general support to clinicians and other members of staff as per the surgery guidelines. About us We are a friendly surgery based over two sites and all staff members work at both sites. We have over 17,000 patients on our patient list being cared for by our practice manager, partners, GP's, Nursing, HCA, Pharmacy, reception and admin teams, we have over 50 members of staff working in a caring and positive way within the local community. Date posted 11 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A2252-24-0002 Job locations 224 Wokingham Road Reading RG6 1JS Parkside Family Practice 6 Headley Road Woodley Reading RG5 4JA Job description Job responsibilities To greet patients cheerfully at all times and maintain the practice Standards, answering the phones and deal with requests for appointments and information as swiftly as possible following the practice guidelines and GDPR laws at all times. Relaying messages to other members of the team using the correct systems to do so. Ordering all necessary supplies of forms or documents used in reception or by clinicians. To cover holidays and sickness amongst the team if asked to and working a a team member at all times. Job description Job responsibilities To greet patients cheerfully at all times and maintain the practice Standards, answering the phones and deal with requests for appointments and information as swiftly as possible following the practice guidelines and GDPR laws at all times. Relaying messages to other members of the team using the correct systems to do so. Ordering all necessary supplies of forms or documents used in reception or by clinicians. To cover holidays and sickness amongst the team if asked to and working a a team member at all times. Person Specification Qualifications Essential A good level of education and knowledge of using computers is essential. Desirable Previous experience in a customer facing role and a professional manner would be desirable. Person Specification Qualifications Essential A good level of education and knowledge of using computers is essential. Desirable Previous experience in a customer facing role and a professional manner would be desirable. Employer details Employer name Parkside Family Practice Address 224 Wokingham Road Reading RG6 1JS Employer's website https://www.parksidefamilypractice.nhs.uk/ (Opens in a new tab)