Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes) Dealing directly with patient and all other visitor queries on the front reception desk Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations Making phone calls on behalf of clinicians e.g. asking patients to make an appointment Communicating various clinical results to patients Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions Summarising medical records Photocopying, filing, emailing and printing of patient related documents Opening all incoming mail to the practice and distributing to all departments Typing and sending of letters Ordering clinical tests for patients Effectively utilising the various practice clinical systems Effectively utilising Microsoft packages Chaperoning GP when required after training Dispose of all confidential waste according to practice protocol Any other duties as authorized by the Care Navigation Hub Lead / Practice Manager