Role: Redcare Technical Helpdesk Technician
Location: Sheffield (Hybrid - 3 days per week onsite)
Duration: 6 months
Day rate: £230 inside IR35
Role Description:
This is an operational and in-life service management role, accountable for:
* The in-life service experience enjoyed by customers, from order entry through to and including operational service
* Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures
* All customer experience metrics
* Effective & efficient management practices, leadership & rota management
* Technical fault co-ordination and wide IT/communications understanding
* Flexible attitude and team player
* Excellent Customer Focus and an understanding of Key Customer requirements
* Experience in dealing with internal and external Customers/Suppliers
* Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected.
* Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)
* KNOWLEDGE OF DIFFERENT NETWORK TECHNOLOGIES INCLUDING PSTN, MOBILE DATA, VOIP
* SERVICE DESK EXPERIENCE
* DESIRABLE KNOWLEDGE OF LINE TESTING AND NETWORK FAULT TESTING AND TROUBLESHOOTING
* EXPERIENCE OF FAST PACED ENVIRONMENT
Desirable Skills:
* Proven ability to use SalesForce/Event Management System
* Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc