Post: Health Care Assistant Morecambe Urgent Treatment Centre
Operates: The service operates 7 days a week, 365 days a year
Hours: Flexible hours, Part time & Full time considered
Pay: £12.80 per hour. We provide enhancements for Saturdays / Sundays and Bank Holidays.
Reports to: Clinical Manager
Accountable to: Head of Nursing and Clinical Workforce
Base: Morecambe Health Centre, Hanover Street, LA4 5LY
Job Summary
The post holder will undertake a range of clinical duties including venepuncture, ECGs, wound care, observations, and applying plaster of paris to patients with fractures and personal care to patients. The post holder will also contribute to administrative, reception/floorwalker and housekeeping duties within the service location.
Duties And Responsibilities
1. Ensure prompt reporting of any relevant information regarding patients including observation of progress or deterioration in the patients condition to the trained staff.
2. Endeavour to maintain good standards of communication both in written and oral form.
3. Make entries on patient records to record clinical interventions.
4. Make entries in the clinical notes using the service areas computer programmes ADASTRA and EMIS.
5. Communicate with patients and carers in a polite and pleasant manner.
6. Receive and deliver patient related information to and from other departments via the telephone/emails.
7. Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language, and emotion.
8. Encourage patients to comply with programmes of care.
9. Initiate emergency action when required.
10. Obtain and dispatch specimens on request.
11. Undertake routine administration and reception.
12. Assist patients using our self-assessment device (Floorwalker role).
13. Assist in the ordering and supplying of materials and equipment e.g. stores after authorisation by the reception team leader.
14. Inform the Lead Clinician on shift of any untoward incidents.
15. Take responsibility for the cleaning and stocking of clinical areas.
16. Dispose of clinical waste in a safe manner for each clinical room.
17. Contribute to infection control measures by adhering to infection control policies/procedures.
Our Key Expectations Are
1. Self-awareness Living authentically.
2. Adaptability- Being ready to adjust depending on the situation.
3. Openness What you see is what you get.
4. Positivity with a real sense of being able to strive for the impossible.
5. Generosity of spirit- Everyday should be an opportunity to act with kindness.
6. Ability to have fun Taking the role seriously, whilst being yourself.
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.
Come and be a part of our amazing team!
We offer NHS Pension, Cycle to Work Scheme, Career Development Opportunities, Attendance Bonus, Staff Benefit Scheme, Free Tea & Coffee, Eye Care Contributions, Education and In Service Training.
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to the Data Protection Act, 1998.
Health and Safety At Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance / Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Service.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
Harassment and Bullying
The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
Fire Training
Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.
No Smoking Policy
FCMS has a no smoking policy.
Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Disclosure/Criminal Record (DBS)
This post will be subject to enhanced disclosure under DBS. This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Experience - Essential
* Health care work experience
* Experience of dealing with the general public
* Experience of wound care
* Experience of working in a GP practice setting / urgent care environment
* Experience of venepuncture
* Experience of applying plaster of paris
Desirable
* Experience of recording ECGs
Personal Qualities - Essential
* Enthusiastic and committed about the role
* Flexible
* Willing to work unsocial hours across 7 days 07.45 20.00/ 365 days per year
* Willing to participate in ongoing training
* Approachable, enthusiastic and positive
* Team Player
* Always aims for excellence
* Ability to prioritise work and work calmly
* Ability to diffuse difficult situations and deal with difficult members of the public
Qualifications - Essential
* Good standard of general education
* NVQ Level 3 or equivalent in Health Care or working towards
Knowledge & Skills - Essential
* Ability to work as a team member
* Organisation and prioritising skills
* Good communication skills both written and oral
* Good Interpersonal skills
* Basic IT skills
Desirable
* Knowledge of Adastra/EMIS computer systems
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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