2nd Line IT Support Engineer. £36k + Benefits Package. Chiswick, London - 6 Month Fixed Term Contract - high possibility of an extension. Onsite - Monday to Friday - 8.30am to 4.30pm. T6/MN/(phone number removed).
*Must be Eligible to work in the UK.
*Education Sector experience preferred*
Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students - up to 90 end users. An external MSP also provides additional IT Support - the role holder will also partner with the external MSP.
This is a standalone role at the School.
Role:
2nd Line Support - Support Teachers & Students - up to 90 end users.
Configuration of - MacOS, iPad OS, Chromebooks & Windows 11.
Google Workspace for Education - Administration.
JAMF - Set up Mobile Devices.
Support IT devices in Classrooms - smart boards, projectors, printers, audio visual devices, etc.
Imaging of Workstations & Laptops.
Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis.
Managing end-user hardware provisioning, updates, security, connectivity.
Supporting Infrastructure Network Switches, Domain Controller & Firewalls.
Managing 3rd Party Suppliers - ensure cost efficient procurement of hardware & services.
Asset Management - Assist with the Inventory Management of software licenses, software, hardware & IT supplies.
Managing, maintaining and developing IT Security & Compliance Policies.
Align to school procedures and Health & Safety polices.
Support with the smooth running & development of the IT department. Technical Skills Required:
2nd Line IT Support Engineer.
Education Sector experience preferred.
MDM - JAMF School or JAMF experience.
MacOS & iOS devices - support experience.
Google Workspace - Office & Email Support.
Support of End User Devices – iPhone & iPad.
Windows 10/11 - support experience.
Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
Hardware & Software support - installation & deployment.
IP Telephone support.
Antivirus & Anti-Spam support.
Network Printer support.
Basic Networking - Network Connectivity, Domian Controllers, Internet Access, Email, etc.
Basic Understanding - issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc.
Good organizational skills, combined with a proactive approach.
Excellent communication skills. Working Hours: Onsite Role - 8:30am - 4:03pm - with some flexibility to work from home during school holidays.
Benefits Package: 27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training.
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