Role: Senior Specialist, Benefit Operations
Location: Chester 50/50 Hybrid work
Division: Human Resources - People Services
Pay: £22 per hour (35 hours a week)
The Senior Specialist Benefit Operations will be part of People Services and has a responsibility for execution and administration of the clients benefits and retirement program, including health & welfare, savings plans, and wellness. The ideal candidate would be fluent in either Spanish or Italian.
Responsibilities
* Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience.
* Understand, interpret, and communicate benefit plan provisions and processes.
* Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI's) and Knowledge Articles, including defining streamlined processes for all applicable scenarios
* Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs.
* Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims, including:
- Actioning changes in provider portals
- Reviewing and reconciling system generated reports and integrations
- Administering invoicing and payment processes: raising POs, validating invoice specifications and tracking payments, within the defined vendor management framework
- Logging, managing and monitoring through to resolution any deviations from agreed service standards
* Manage renewals and enrolment windows in partnership with benefits system provider and Benefits Strategy and Delivery Management teams.
* Agree and maintain annual calendars of activities.
* Review / update system generated communications, and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate and market relevant.
* Research and problem-solve on issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees
* Assist with compliance and governance of all total rewards plans to include identifying risks, participating in audits and delivering corrective actions.
* Specify and implement required benefits system changes:
- prepare change request documentation
- manage and perform testing activities
- train team members, and HRAs on benefit topics, processes and changes
Must have requirements
* Bachelor's degree or equivalent experience
* In depth experience in Benefits Administration
* Demonstrated analytical abilities and attention to detail.
* General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region.
* Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications
* Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities.
* Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs.
* Experience working in a multi-cultural/multi-country work environment.
* Ability to network across a global organisation in order to align with organisation objectives and strategy.
* Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups.
* Demonstrated continuous improvement mindset.
Ideal Candidates would have
* Practical operational experience of other HR processes, e.g., talent acquisition, payroll, performance
* Experience working within an HR Shared Services delivery model
* Experience working with current HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell's Ariel
* Experience in coaching others to build capabilities or enhance functional depth
Click apply for immediate consideration!