Bumper Rescue is a highly successful Smart Repair company committed to delivering top-quality vehicle repairs. Our innovative approach utilizes skilled ex-Bodyshop professionals to provide express mobile paintwork solutions directly to dealerships and private clients at their convenience. With a strong emphasis on exceptional quality and outstanding customer service, we are searching for a passionate and driven professional to join us as a General Manager, overseeing day-to-day operations and steering our team towards success.
Key Responsibilities:
1. Team Leadership: Manage a team of Smart Repair technicians, ensuring consistently high-quality repairs that meet and exceed industry standards.
2. Quality Assurance: Conduct routine quality spot checks at dealerships and private client locations to maintain service excellence.
3. Stakeholder Communication: Foster strong relationships with dealership decision-makers, communicating professionally and efficiently to consistently meet their needs.
4. Customer Follow-up: Engage with private customers post-service to ensure continued satisfaction and uphold company standards.
5. Sales Team Support: Lead and motivate a small team of sales account managers, ensuring all directives are effectively executed.
6. Team Meetings: Hold regular meetings with the sales staff to address challenges, inspire the team, set objectives, and seek new business opportunities.
7. Business Growth: Drive the expansion of our operations by increasing the number of repair vans on the road to broaden our reach and stabilize growth.
8. Operational Management: Oversee stock management, supplier relations, cost-effectiveness, and the implementation of new systems and processes to keep pace with industry changes.
9. Reporting: Provide clear and concise weekly updates to the directors on business performance, needs, and direction.
10. Field Support: Regularly meet with mobile Smart Repair technicians at dealerships to understand their daily tasks and concerns, serving as the primary contact for discussions and problem resolution.
11. Pricing Integrity: Ensure technicians maintain competitive pricing for dealership clients while emphasizing quality workmanship to safeguard contracts.
12. Accountability Culture: Foster a work environment where all staff members are accountable and aligned with the General Manager's vision.
13. System Implementation: Introduce new systems such as health and safety protocols and human resource processes to enhance overall operations.
Qualifications:
1. Proven managerial experience within the automotive industry, preferably in the car body repair sector.
2. Strong leadership and effective communication skills.
3. Ability to inspire and manage a diverse team, demonstrating excellent people management.
4. Outstanding problem-solving skills with a strong focus on customer satisfaction.
5. Solid understanding of Smart Repair processes and a commitment to maintaining a competitive edge in the market.
6. Experience in implementing operational systems is an advantage.
Compensation:
OTE (On-Target Earnings): Up to £60,000, including an enticing monthly bonus based on a percentage of turnover.
Car or Car Allowance: Provided.
If you are passionate, knowledgeable, and motivated to lead a dedicated team in delivering exceptional service, we invite you to apply!
To express your interest, please submit your CV and a cover letter highlighting your relevant experience and why you would be the perfect fit for this role.
Join us at Bumper Rescue and be part of a team that values quality, professionalism, and customer satisfaction!
Seniority Level
Director
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Vehicle Repair and Maintenance
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