Location: Telford Job Type: Contract Industry: Digital Workspace Job reference: BBBH388185_1732641858 Posted: 6 minutes ago
Role Title: Onboarding Case Facilitator
Duration: 12 months
Location: Hybrid - Telford 2 days
Rate: Negotiable - Umbrella only
Would you like to join a global leader in consulting, technology services and digital transformation?
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Role purpose / summary
Ability to work under constant pressure and multi task on boarding activities for an average of 30/40 cases at one time in all activities involved in on boarding to ensure the team adheres to service level agreements and business start dates.
To be able to ensure rigour around the security and on-boarding process, so no breach of the security standard.
1. Entering account resource requests on to Access database.
2. Using the internal systems to order kit & liaising with desk top services.
3. Creating Tifo compliance case for BPSS processing
4. Arranging and facilitating BPSS ID verifying sessions with resource.
5. Ensuring all documentation is acceptable e.g. visas, passports and criminal record information.
6. Processing DBS criminal record checks.
7. Contacting referees via email or telephone for all employer/agency/academic references.
8. Accurately updating the systems with resource details.
9. Processing right to work confirmation.
10. Processing case referrals
11. Creating internal access accounts.
12. Issuing new arrival notification information.
13. Liaising with supplier/individual throughout the On-boarding process.
14. Maintaining tracking tool to ensure status is available and reflects the correct position in the process.
15. Dealing with confidential information.
Key Skills/ requirements
16. Business and Administration background - Mandatory
17. Excellent Customer Service ethos - Mandatory
18. Excellent work management skills - Mandatory
19. Good working knowledge of MS Office Tools, e.g. Outlook, Word, Access
20. Excellent communication skills - Mandatory
21. Conflict/Negotiation management skills - Preferable
22. Excellent data entry & attention to details skills - Mandatory
23. Excellent organisational skills (must have ability to work under pressure/multi task numerous cases and can prioritise without supervision and ability to manage a constant change in workload) - Mandatory
24. Good team working skills - Mandatory
25. Ability to follow process - Mandatory
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!