Job Title – Contact Centre Team Leader Salary - £26,000 – OTE £31,400 Monday to Friday 09:00-17:00/11:00-19:00 rotating weekly – Two Saturdays per month (09:30-16:30) Full time permanent contract Location – Droitwich We are recruiting for a Contact Centre Team Leader on behalf of our client, to join the team based in their Droitwich office. The ideal candidate will have at least 1 year team leader/supervisor experience within a call centre environment. A strong character is required to provide 1 to 1 support to the team, as well as monitoring KPI’s and SLA’s. Key Responsibilities: Inspire, lead and motivate your team to achieve targets with creative incentives Drive excellence and ensure outstanding customer service across all interactions Develop talent and oversee HR processes, including regular training and team development plans Monitor performance and analyse call data and implement improvements with telemarketers Ensure compliance and conduct weekly and monthly call reviews and refine training materials as needed Collaborate, communicate and lead workshops, team meetings, and assist with cross-product inquiries Champion Best Practices, ensuring adherence to company policies and processes The Ideal Candidate: Exceptional organisational skills and a keen eye for detail Proven experience in leading or mentoring a team in a Contact Centre environment Proficiency in CRM systems and IT tools Strong interpersonal and communication abilities A proactive and problem-solving mindset with a passion for delivering excellence Why join the team: Innovative Impact: Join a company dedicated to creating life-changing mobility solutions Team Excellence: Work alongside a passionate and collaborative team Professional Growth: Benefit from ongoing training and career development opportunities Vibrant Culture: Experience a supportive workplace that values its people Company Benefits: Canteen Casual dress Company events Company pension Cycle to work scheme Free on site parking Health & wellbeing programme Referral programme INDOLLIE24