When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.
You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team. At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.
Main Purpose of the Role & Responsibilities in the Business:
As a Delivery Director (Principal) at Kainos, you will be accountable for leading the delivery capability for the Sector/Region in the Digital Services/Workday business unit, working closely with delivery managers to ensure successful and efficient delivery of multiple engagements across an account portfolio. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will strengthen and ensure successful delivery across engagements that will benefit us in winning new business with existing customers. Owns a sector view of demand for people and works with BU Operations to manage our delivery capability. You will have oversight and support Customer Success, investing in client relationships from a delivery perspective as a trusted advisor to address business problems through digital delivery. As this is a senior management role, you will also be expected to take on additional management responsibilities for Kainos as required.
You will be responsible for:
* Leading & championing a team – you will lead, motivate and empower teams within your capability to create a positive and creative culture for our people to perform well, learn and grow.
* Put people first & develop others – You’ll manage, coach and develop a small number of senior staff, with a focus on managing employee performance.
* Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
* Have accountability for staffing and on-boarding of new team members.
* Act as the escalation point for issues relating to an individual, team or project.
* Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.
* Providing delivery leadership - Understand critical success factors and anticipate industry trends for the clients and projects and ensure each work stream has a plan in place to achieve the success factors.
* Delivering commercially viable services – you will be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables.
* Nurturing our customer base – You will understand industry trends and anticipate customer needs. You will manage relationships with our customers and look for opportunities to add value to the client.
* Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
* Encourage innovation in technology and process both within the project and outside the project.
* Proactively assist with recruitment activities to enable stable organisational growth.
* Being a point of escalation – Your expertise will be leveraged to help respond to customer needs with precision and efficiency.
* Innovation and Continuous Improvement – you will be responsible for leading and implementing process efficiencies to the benefit of our customers.
* Provide assurance and governance – you will ensure appropriate project governance arrangements and technical quality standards are developed.
* Developing Kainos as a business – Support future growth by working closely with Regional Sales Directors, Account Executives, Customer Success Managers.
* Being a role model – You’ll support your colleagues and reconcile the needs of the individual with the needs of the team.
Minimum (Essential) Requirements:
* Good/Excellent verbal and written communications skills.
* Excellent prioritisation and time management skills.
* Excellent customer focus, able to build open and trusted client relationships.
* Experience of delivering to blue-chip companies.
* Understand current thinking from the Technology, Experience Design and Consulting capabilities.
* Encourage innovation in technology and process.
* Experience of delivering risk-based testing solutions and capabilities.
Desirable:
* Minimum of 5 years of demonstrable success managing technology-based projects.
* Substantial experience in managing and leading project teams.
* Evidence of developing and managing sound client & partner relationships.
* Awareness of the Workday eco-system.
* Experience of project delivery aimed at providing a high return on investment for Kainos products and services.
People Management:
Your role will involve managing people and your responsibilities will include:
* Agreeing, setting and reviewing your and your team’s goals.
* Accountable for creating a talent pipeline within the capability.
* Reviewing performance against goals and provide feedback.
* Conducting 1:1 monthly and/or project completion feedback meetings.
* Identifying training to support your and your team’s development.
Digital Services Minimum (Essential) Requirements:
* Minimum of 4 years of demonstrable success managing technology-based projects.
* Substantial experience in managing and leading project teams.
* Broad technology experience and awareness of current technology trends.
So what are you waiting for? Let’s write the next incredible chapter of our story together.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.
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