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IBIS City Centre - Guest Service Agent (GSA), Belfast
Location: Belfast, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
bd8aa7370bd6
Job Views:
3
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country.
What is the job?
Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands-on role managing the guest’s expectations from check in to check out and playing a crucial part in the day-to-day running of food operations.
What we offer
* Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
* Discounted membership of PureGym
* Health Care Cash Plan
* Diamond membership of Kingsbridge Hospital Group
* Enhanced Pension Scheme
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Cycle to work
* Recruit a friend scheme
* Employee Appreciation and Social Events
* Employee of the Month Award
* £20 for completion of FLOW training
* Increased Annual leave with service
* Discount at Bodyscape – Employee rate and family and friend rate
* Communication and advice on Health and Wellbeing
* Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
* Work for globally renowned Hotel Brands
About The Role
Your day to day
Front Office
* Achieve individual and departmental objectives
* Register guest reservations via email, phone and face to face and welcome guests warmly and professionally
* Check in/check out guests according to procedure
* Answer the telephone in a prompt and courteous manner
* Up-sell rooms and additional services to maximise hotel revenue
* Ensure prompt resolution of customer issues, requests and enquiries
* Accurately process cash and credit card transactions using established procedures
* Comply with Health and Safety procedures of the hotel
* Work as part of a team and communicate with other departments
* Good local knowledge to provide information to guests
Food and Beverage
* Serve food and beverages to the standards set out by the hotel
* Follow the food and beverage sequence of service
* Prepare food to the highest standards
* Comply with cleanliness, safety and hygiene regulations
* Upsell food and drink items including any daily specials
* Participate in any training sessions, briefings and meetings as requested
How do I deliver this?
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a successful organisation with an extensive portfolio of office, hotel and leisure developments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
Desired Criteria
* Experience within Reception or F&B departments in hospitality industry
Required Criteria
* Experience within a customer facing role
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