We are looking for a Care Navigator / Receptionist to join our team based at Unity Healthcare, Haverhill.
What is the role?
* Handle enquiries from patients and carers in relation to appointments with the practice clinical team.
* Proactively manage available appointments with practice staff on a day-to-day basis, ensuring that clinical time is preserved and protected and that patients with the most urgent needs are prioritised.
* Offer advice to patients and carers, in order to manage healthcare needs through a problem-solving approach; e.g. directing to the appropriate clinician, signposting to appropriate services (e.g. equipment and adaptations which meet peoples’ needs and reduce risk where possible), connecting people with the appropriate support services in the community (e.g. pharmacies or voluntary services).
Is it for me?
* You will succeed in this role if you are able to work in a busy, ever-changing environment.
* You will be suitable for this position if you are able to establish good working relationships, with clear communication channels.
* It would be an advantage if you have previous experience of dealing with customers or patients via telephone or email.
Contract type:
We are looking for 2 people to join us on a permanent part-time basis as follows:
Position 2 Tuesday and Thursday 07:45-18:30
What we can offer you:
* A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
* Innovative teams who strive in forward thinking, with a voice that is heard.
* A visible and supportive management team, with operational support that ‘get it’.
* Excellent IT teams & support giving us first-class equipment and ‘no wait’ responses.
* A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
* Cycle to work scheme.
* Death in service cover.
* Competitive salaries with annual benchmarking.
* 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service.
* Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Interested? Have questions? Just wondering? Please get in touch with Laura Lyons – Service Manager on lauralyons@nhs.net
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