Retention Manager
Portfolio are proud to be exclusively representing our Client, an industry leading EAP and OH provider, who have been making a positive difference in over 13 million lives, in their search to find a Retention/ Renewals Manager. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.
We are looking for an experienced leader with retention and account management experience, who will be joining the business at an exciting time, as the Relationship Management team are rapidly expanding. The role will present excellent opportunities to drive change across the current retention portfolio, exceed the expectations of clients and meet business targets when engaging in renewals conversations and supporting retention.
This person will be responsible for the coordination and audit of a team of Relationship Managers and Executives, the day-to-day delivery of renewal terms, drive retention and resolve any client escalations. This will be a fast-paced role and have a focus on achieving exceptional standards when assisting clients. The role will drive efficiencies across the Relationship Management Team, and the manager will be required to coach and mentor the team, to ensure the roles are fulfilled to a high stan...