Retail Assistant Spa - London THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLE Our Bamford family is growing, and we are looking for a talented and passionate Retail Assistant to join us at our beautiful spa in South Kensington, London. With amazing career progression, we will train and develop you every step of the way to be the best that you can be with the opportunity to build your career with us. As a Retail Assistant, you will be required to greet all clients and ensure they receive a 5 star service whilst in the Wellness Space. You will learn and maintain a high level of product knowledge to proactively engage with clients and maximise sales. You will also be responsible for maintaining a high standard of cleanliness throughout the Wellness Space. You will follow the Bamford philosophy to the highest professional standard. This role is full time, based on 40 hours per week including weekends. Salary 26,000 per annum. RESPONSIBILITIES You will support the creative direction and business strategy. Reporting to the Creative Director and Lead Designer, communicating with internal teams to ensure project deliverables are met. Develop branding, design, and photography direction for food, home, and garden retail Create packaging designs, eCommerce assets, and marketing materials Produce print and digital brochures, event assets, and retail display concepts Collaborate with visual merchandisers on retail displays Craft compelling brand narratives across various platforms. Develop and attend location photoshoots. You'll be expected to get stuck into every part of delivering a successful shoot, from logistics and set-up to pack down and distribution of assets. Delivering visual brand content to the Daylesford Marketing & Social Media managers, coaching and briefing in-house creation of content. Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision. Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world. SKILLS YOU WILL BRING Experience in luxury retail or Spa would be an advantage Strong customer service and communication skills to provide an exceptional guest experience. A brand champion who believes wholeheartedly on the importance of the Bamford brand and products. Attention to detail for accurate stock management and inventory control. Strong organisational and time management skills for handling bookings and sales targets. Ability to handle guest feedback and complaints professionally, with a solution-oriented approach Knowledge of health and safety standards and a commitment to maintaining a safe work environment Natural multi-tasker with a can-do, flexible attitude & positive energy Excellent communication skills are key to this role Your professionalism and attitude will reflect the brand. Good interpersonal and communication skills Strong problem-solving skills with a solution-oriented approach and a proactive 'can-do' attitude PERKS & BENEFITS Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one. Four complimentary treatments per year (availability dependant). Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.