Contract : Full time
The Best Connection are looking for a number of Customer Care Agents for a customer service department at a client located in luxury offices in LS15.
Are you experienced in customer service / customer care within a call centre environment? Come and work for a company who believes in work / life balance and provides a hard working but relaxed environment as well as the ability to work from home upon completion of training period.
Responsible for handling calls and emails from patients utilising the services of this online pharmacy, you will resolve queries regarding orders, check stock levels to manage patient's expectations of delivery times and any other issues around a patient's order.
You will possess good communication skills both spoken fluent English and written, strong IT skills and have the ability to show empathy and compassion at a time that may be frustrating for the patient.
Hours are 40 per week and the phone lines are manned from 9am to 8pm Monday to Friday.
This is a temp to perm role for the right candidate, transferring to a permanent role following successful period (13 weeks). During this time, you will complete a full classroom induction (2-4 weeks) to enhance your knowledge prior to exposure to the role and speaking to patients.
Upon completion of 8 weeks training/induction, you will be required to work on the rota which will include longer shifts (930am - 8pm) but will result in working a 4 day week. Upon completion of 13 weeks, the role will move to hybrid with an element of working from home and on the rota in the office.
Other benefits of working for The Best Connection include:
On-going Assignments throughout 2024 and beyond
Online registration
28 days paid holiday (pro rata) - banked for you to be paid when on leave
Personal Accident Insurance
Overtime
On-Line Payslips
Contributory Pension Provision
PAYE payroll (no admin fees to pay)
The Best Connection Group Limited was formed in 1991.The company has a network of 80+ branches throughout the UK, from which it specialises in the supply of temporary labour to the industrial, HGV, warehouse and distribution sector.
Benefits
* Hourly rate as above (not age dependent)
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
Wakefield
Leeds, West Yorkshire
wakefield@thebestconnection.co.uk
01924363944