Job Description
Job Title: Conduct & Regulatory Oversight Manager
Location: North of England
Department: Underwriting / Underwriting Operations
Employee Status: Permanent
Reports to: Head of Underwriting Governance and Oversight
About the Role:
We’re looking for a Conduct & Regulatory Oversight Manager to join a leading Lloyd's Syndicate. This key role reports to the Head of Underwriting Governance and Oversight and involves working closely with various stakeholders across the business to ensure good customer outcomes and adherence to regulatory standards.
In this role, you’ll define and monitor customer outcomes, implement management information (MI) reporting, and support the team in compliance and product governance. You’ll also be pivotal in ensuring that the Syndicate meets its regulatory obligations while driving continuous improvement in customer journeys.
What you’ll do:
1. Define and monitor good customer outcomes across all business channels (Direct, Broker, Accountant, and Partnerships)
2. Set in place MI reporting to evidence good customer outcomes
3. Provide 1st line support for conduct and regulatory matters, working alongside 2nd line support
4. Support product governance and collabor...