Greet patients and visitors to the practice in a courteous, efficient, professional and empathic manner. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system. Ensure those patients without appointments but who need 'urgent consultations' are booked into appropriate slots with the appropriate clinician. Receive and accurately record requests for home visits, assessing urgency in accordance with the practice's protocols. Print off home visit summary sheets. Ensure computerised appointment system is up to date. Respond and/or redirect all patient and visitor requests appropriately. Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed. Accurately take details of new patients and distribute new patient registration packs. Advise patients of relevant charges for private services, accept payment and issue receipts for the same. Ensure correspondence, reports, results, etc. are filed electronically in the correct patient record. Ensure reception and waiting areas are kept neat and tidy. Re-stock information leaflets as appropriate. Answer incoming telephone calls, ensuring calls are documented and redirected accordingly. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e., patient notes).