Registered Care Support Manager
An exciting opportunity has arisen for the position of Registered Care Manager (Learning Disability Residential Service) in Rural Northamptonshire. The Registered Care Manager will report directly to the Operations Manager and be responsible for the running of 2 small Homes for people with learning disabilities with complex needs.
To be successful in this role, you should have proven leadership and strong management experience with a comprehensive knowledge of legislation and policy that governs the delivery of social care services. Comply with all statutory and regulatory requirements, meeting, and exceeding care standards, taking accountability for the homes striving for excellence, high ratings, quality recognition and delivering positive management of a medium sized workforce.
Key Responsibilities
1. Manage and supervise the team of staff within the care homes including keeping staff records up to date and signing off annual leave and staff rotas.
2. Ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety’.
3. Maintain wellbeing, activities & drug regime of residents.
4. Be routinely involved in a range of Human Resources/staff management duties.
5. Proactively manage delegated budgets ensuring efficient use of resources.
6. Implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with Quality Assurance Policies.
Essential Skills:
1. Minimum 2 years’ experience in a social care environment.
2. Experience of managing people.
3. Experience of recruitment and selection, and health & safety issues.
4. Ability to communicate with service users and their family, staff and other stakeholders.
5. Excellent knowledge of Care Quality Commission standards and regulations.
6. Understanding of the legislative requirements around care of vulnerable adults.
7. Ability to produce clear reports and keep accurate records.
8. Excellent computer skills and an ability to use Microsoft products.
9. A full, clean UK driving licence.
Qualifications
1. RM Award and NVQ Level 5 or equivalent.
Based in Northamptonshire, you will receive a pay package of £35,000 – 38,000 DOE, and the opportunity to play a key part in the development of the organisation. Contact Julie@williamblakehouse.org. Closing date 15th November 2024.
PERSON SPECIFICATION
Values
1. Transparency: Trust is built on telling the truth.
2. Engagement: Treat people like they make a difference, and they will.
3. Quality: Don’t just do it; do it well.
Attributes
1. Leader: Takes personal responsibility, and confident to hold true to values, despite competing pressures.
2. Role Model: Leads by example, demonstrating versatility by stepping into situations that need support.
3. Resilient: Is emotionally resilient, drives and manages change, and is responsive to organisational needs.
4. Motivator: Motivates people to think differently and engage. Brings a positive and infectious attitude.
5. Influencer: Has natural presence and impact. Can influence others.
6. Interpreter: Can filter and interpret large amounts of information, and can inform of the priorities, decisions, and actions.
7. Decision Maker: Has a calm confidence to assess situations and make informed decisions, even at times of crisis.
8. Inquisitive: Is curious; driven to explore why, how, what, and when, to produce improvements.
9. Communicator: Communicates confidently, concisely, and clearly. Listens carefully to ensure understanding.
10. Reliable: Can be depended upon.
11. Resourceful: Can identify ways to overcome obstacles.
12. Marketeer: Actively promotes William Blake House externally and internally.
13. Person-Centred: Ensures that William Blake House people are always at the centre of every decision and action taken.
This position is a key role that requires compassionate and collective leadership qualities; ‘collective leadership’ means everyone taking responsibility for the success of the organisation as a whole, not just for their own role or work area. You will be required to engage in high levels of dialogue, debate, and discussion to achieve shared understanding about relevant service and organisational challenges across the organisation, to contribute to finding the right solutions.
Essential Person Criteria
Demonstrable Attributes: Refer to Attributes above.
Relevant Experience
Leadership and management:
1. Safeguarding people, leading positive behaviour support for people with learning disabilities and autism.
2. Managing to high standards in a CQC regulated environment.
3. Previous experience as a Registered Manager.
Qualifications:
1. Recognised relevant professional qualification or equivalent (e.g. nursing / social work / management / Level 5 Management in Social Care (or working towards it). Level 2 or equivalent in functional skills (numeracy & literacy).
2. Driving – this is essential to the role (this is a multi-site role).
Accountability in Role:
1. Exceeding regulatory compliance, contract performance indicators, and the organisation’s standards.
2. Practice Development in Positive Behaviour Support (PBS).
3. Manage and develop staff.
4. Manage and develop the services.
5. Co-produce services, developing and maintaining relationships with professional networks.
6. Support wider organisational responsibilities and projects.
You will ensure your registered service is exceeding regulatory compliance, contract performance indicators, and the organisation’s standards, including:
1. People supported experience Safe, Caring, Responsive, Effective, and Well-Led services.
2. CQC inspections demonstrate your registered service is, or is working towards, outstanding.
3. External contract reviews demonstrate your registered service is exceeding performance indicators.
4. Internal periodic reviews, spot checks, and audits demonstrate the organisation’s quality standards and key performance indicators are met or exceeded.
5. Your service is demonstrating that the organisation’s policies are being put into practice.
You will lead practice development in Positive Behaviour Support (PBS), including:
1. Ensuring Home Managers and Team Leaders are planning, monitoring, reviewing and leading person-centred action on changes in: Quality of Life, Skill Development, Behaviour that challenges, Use of restrictive practices.
2. Supporting Home Managers in the functional analysis of behaviours; planning and implementing primary & secondary prevention and reactive strategies.
3. Leading a “capable environment” where the people being supported, and their teams, can thrive.
4. Developing your Home Managers and Team Leaders to remain proactive with the latest best practice.
You will manage and develop your people including:
1. Leading a culture underpinned by the organisation’s values: Transparency, Quality, Engagement.
2. Leading the continuous professional development of your Home Managers.
3. Undertaking regular quality supervisions, appraisals, debriefs, and team meetings.
4. Timely management of staffing matters, including performance and capability in accordance with the organisation’s HR policies and advised processes.
5. Identifying and developing talent for succession planning (Home Managers and Registered Managers).
You will manage and develop your service including:
1. Managing your service in line with budgets and policies.
2. Growing your service, reaching more people (e.g. brokerage, framework submissions, direct payments etc.).
3. Leading person-centred thinking, developing services around the people being supported.
4. Leading service-wide recruitment, retention, and engagement of your staff teams.
5. Undertaking spot visits and audits to identify successes and service improvement actions.
6. Leading your service improvement action plan to continually improve and develop delivery.
7. Monitoring, reviewing, and reporting registered service information (e.g. KPIs, outcomes, health and safety, staffing, finance etc.).
8. You will co-produce services, developing and maintaining relationships with professional networks by:
9. Ensuring supported people’s voices are heard.
10. Working in partnership with commissioning teams, social workers, multi-disciplinary teams, specialists, and your staff teams.
11. Working collaboratively with wider networks of support (including families, advocates, community services, and community leaders).
12. Breaking down barriers and imbalances by understanding other perspectives.
You will support wider organisational responsibilities and projects, and actively promote William Blake House. You will support organisational governance. You will be a proud member of William Blake House senior management team and keen to support people and priorities that may not fall within your day-to-day remit.
JOB DESCRIPTION
Key Responsibilities
1. Hold one ‘registration’ as per William Blake House business needs.
2. Lead in oversight support with the Operations Manager of all services (four regulated services, and one day service), and to immediately respond to requests to attend these services.
3. Manage the care of the people we support.
4. Lead our care staff and volunteers.
5. Monitor and ensure compliance is met.
6. Ensure quality standards are met.
7. CQC regulations and standards are met.
8. Manage budgets.
Care
1. Ensure each person we support has a detailed care plan in place, which is reviewed and updated on a regular basis.
2. Ensure delivery of person-centred care that promotes independence, choice, and dignity to empower the people we support.
3. Ensure all care records are in place, maintained, checked, and reviewed in line with internal and external guidelines.
4. Have an in-depth knowledge of the needs of each person we support.
5. Manage the medication system within each home.
6. Liaise with stakeholders on a regular basis, building positive and transparent relationships.
7. Ensure each person we support leads a valued and fulfilled life, including person centred activity, social inclusion, active support, and community involvement.
8. Oversee all health appointments and needs.
9. Ensure the home environment is safe, clean, and homely, meeting the needs of each person we support.
10. Ensure each person we support eats an organic and balanced diet in line with their individual preferences and dietary requirements.
11. Attend Clinics and Therapy Reviews.
Team Management and Leadership
1. Be involved with recruitment, induction, and training.
2. Supervise and appraise all staff.
3. Manage rotas, and HR Breathe, including sickness, annual leave, and training.
4. Oversee Timesheets for Salaries.
5. Be routinely involved with HR processes.
6. Establish and maintain two-way communication.
7. Lead regular Team Meetings.
8. Promote the organisation’s ethos and values.
9. Ensure staff and volunteers follow internal policy, procedure, and guidelines as well as governing bodies such as CQC.
Compliance
1. Keep up to date with key legislation and regulation relating to care.
2. Ensure all Health and Safety checks are completed when required.
3. Ensure all Health and Safety policies are adhered to including Infection Control, Fire Safety, Legionnaires, Vehicle Safety, COVID-19, Accidents, and Incidents.
4. Ensure staff read and adhere to all policies and procedures.
5. Safeguarding procedures are adhered to.
Quality
1. Accurately report on your services monthly.
2. Actively participate in the quality auditing and governance of your services, including auditing, evaluation and being responsive to action plans.
3. Promote high quality standards, best practice, and continuous improvement of services.
4. Take a lead in external ‘quality monitoring’ from CQC, local and funding authorities.
5. Take a lead in implementing and reviewing the Mental Capacity Assessments and Best Interest Decision processes.
Resource Management
1. Effectively manage working time and diary.
2. Proactively manage delegated budgets.
Additional
1. Be part of the ‘On-Call Rota’.
2. Attend meetings as and when required.
3. Attend and complete training as and when required.
4. Organisation lead and oversight for ‘Care Control’ electronic notes system.
5. Support with ad hoc projects for the Operations Manager.
6. Driving (essential for this multi-site role).
Undertake such other duties as appropriate to your responsibilities, grade, and ability.
Job Type: Full-time
Pay: £35,000.00-£38,000.00 per year
Benefits:
1. Company pension
2. Health & wellbeing programme
3. Referral programme
Schedule:
1. 8 hour shift
Ability to commute/relocate:
1. Northampton, Northamptonshire: reliably commute or plan to relocate before starting work (required)
Education:
1. A-Level or equivalent (required)
Experience:
1. Registered Manager: 2 years (preferred)
Licence/Certification:
1. Driving Licence (required)
Work Location: In person
Application deadline: 15/11/2024
Reference ID: Registered Care Manager
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