Mackey Opticians has an opportunity for two Trainee Optical Assistants based in East Belfast or Portadown.
What your days will look like
An Optical Assistant helps Practice Managers, Dispensing Opticians, and Optometrists provide patient care and, with training, assists patients in choosing lenses and frames based on their needs and Optometrist recommendations.
Your daily routine could vary quite a lot with our range of patient needs and with the various activities needed for a successful high street business. You might be helping maintain the appointment diary, welcoming patients, taking recommendations from an Optometrist, helping patients choose frames and lenses, teaching patients about handling contact lenses, making sure that patient and business records are properly kept, or looking after the presentation of the practice and the display of frames.
Overall, it's a busy, worthwhile day, helping people see clearly and choose the right frames and lenses for them.
Prospects
Optical Assistants at Mackey Opticians have progressed to become Practice Managers, Dispensing Opticians (which requires a course of distance learning alongside work), and even Optometrists (which requires full-time attendance at University).
Further information
Salary: Competitive salary, commensurate with experience.
Up to 25 days holiday + 8 bank holidays or days in lieu.
Company paid training and an increase in pay on completing our Optical Assistants Course.
Company pension contribution.
No Sunday working.
Job type: Part-Time (at least 24 hours) or Full-time (40 hours) and Permanent.
Job Duties
Your training will prepare you for the following responsibilities:
1. Helping the Practice Manager and Optometrists to run day-to-day clinics, achieve practice testing and sales.
2. Helping to create an engaging environment for customers, provide exemplary service, manage customer issues, and process all customer orders and returns.
3. Stock and cost control; helping maintain the frame display and merchandise stock, managing stock inventory and orders, conducting stock takes, and minimizing loss.
4. Helping customers select suitable eyewear and accurately dispensing single vision, bifocal, and varifocal lenses.
5. Helping customers learn to handle contact lenses.
6. Performing general reception duties, answering telephone calls, booking appointments, and taking payments.
7. Taking active steps to increase business.
8. Ensuring the store is presented cleanly and displayed well.
9. Carrying out administration tasks (including use of the computerized practice management system) as needed.
10. Attending practice and Head Office training to develop your clinical and dispensing skills.
11. Reconciling daily sales and lodging cash takings at the bank.
12. Promoting the Company values to patients and colleagues by setting a good example.
13. Ensuring all visual merchandising guidelines and training are adhered to and ensuring standards are immaculate at all times.
14. And other tasks as may be needed to maintain a profitable and successful Optometry and Audiology practice.
Minimum Requirements
Self-motivated, enthusiastic, and willing to learn.
5 GCSE's at A-C grade (or equivalent) including English and Maths.
Passionate about eyewear and helping customers.
Good selling skills.
Sound judgement with confident decision-making.
Happy in a busy team; able to accept and offer constructive, effective, and honest feedback.
Able to adapt to frequent improvements in technology and products.
Interested in results and key performance indicators like customer satisfaction ratings or sales.
Experience in using Microsoft Office packages.
Numerate - able to understand and operate till (EPOS) systems.
Well presented with a positive, pro-active, and professional approach.
Clear and accurate use of English.
A driver's license and access to a car. You may be asked to work at other practices in the group. If this happens, mileage for travel to a different practice from your usual practice will be paid for.
Apply for Trainee Optical Assistant, Newtownards
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