* Location: Glasgow Based (mix of home and office working)
* Hours: 35 hours per week
* Grade: EVH Grade 5
* Contract: Permanent
* Closing Date: 2 February 2025, 22:00
West of Scotland Housing Association (WSHA) puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.
We are looking for a new Income Maximisation Assistant who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Income Maximisation Team Leader. As a team player, you will be working in our Income Maximisation Team and alongside our Housing Estates Teams to ensure that the highest level of admin support is provided in order to maximise income to both customers and the Association. In this key role, you will promote tenancy sustainment by supporting an accurate, sensitive, responsive rent enquiry and information service.
Other responsibilities will include:
1. Working with internal and external partners to maximise benefit take-up.
2. Ensuring vulnerable customers are identified and are offered appropriate support.
You should:
* Have excellent interpersonal, verbal and written communication skills with a customer centred, flexible, confident approach.
* Have good team working skills, able to work across organisational teams and departments.
* Have the ability to demonstrate a proactive approach to problem solving.
* Have basic knowledge of welfare benefits, showing a track record of maximising rent payments with uptake of housing benefit and universal credit.
* Have experience of financial record keeping, including setting up of payments.
Closing Date: completed applications must be returned by 10pm on Sunday 2nd February 2025.
Provisional Interview Date: 1st interviews – Tuesday 18th February 2025.
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