Job summary Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Arnold could be perfect for you. Main duties of the job We are looking for a passionate and customer-focused Assistant Shop Manager to join our Arnold Charity Shop You will assist in managing one of Rainbows shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock. About us At Rainbows Childrens Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, were here to brighten short lives and support families wherever they are. This vital work wouldnt be possible without our retail shops With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year. Date posted 27 March 2025 Pay scheme Other Salary £8,924 a year of (FTE £22,310 pro rata) Contract Permanent Working pattern Part-time Reference number TEMP_500 Job locations Rainbows Hospice, Lark Rise, Loughborough, Loughborough Leicestershire LE11 2HS Job description Job responsibilities Location & Hours You will be based at the Rainbows Charity Shop in Arnold but may need to support other locations due to staff absences or holidays. Attendance at the Hospice in Loughborough may be required for meetings and induction. 15 hours per week, across two shifts. About the role Some of the key responsibilities include (but not limited to): Assist the manager to: oMaintain and grow shop income and profit potential. oImplement agreed promotions, including Rainbows seasonal campaigns. oEnsure sufficient saleable stock by generating donations from the public and other sources. oAchieve budgeted income and profit figures, proactively addressing any shortfalls. Monitor stock turnover to maintain a fresh and appealing shop floor. Encourage donors to sign up for the Gift Aid scheme. Support and motivate volunteers to deliver excellent customer service. Further responsibilities can be found by downloading the Job Description. Requirements Previous experience in a retail environment. Strong customer service skills with the ability to uphold high service standards. Ability to recruit, train, and motivate volunteers. A valid driving licence and access to a vehicle. Further requirements can be found in the Person Specification. Our Benefits include: Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role. Contributory pension scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Nikki Winterton, Retail Operations Manager, on Nikki.wintertonrainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitmentrainbows.co.uk This role is subject to an standard DBS (Disclosure and barring Service Check) and pre-employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment. Important Salary Update: Please note that from April 2025, salaries for this role will be adjusted in line with the National Minimum Wage increase. This ensures compliance with updated legislation and reflects our commitment to fair pay. If you have any questions regarding this change, please feel free to contact the Recruitment Team. Job description Job responsibilities Location & Hours You will be based at the Rainbows Charity Shop in Arnold but may need to support other locations due to staff absences or holidays. Attendance at the Hospice in Loughborough may be required for meetings and induction. 15 hours per week, across two shifts. About the role Some of the key responsibilities include (but not limited to): Assist the manager to: oMaintain and grow shop income and profit potential. oImplement agreed promotions, including Rainbows seasonal campaigns. oEnsure sufficient saleable stock by generating donations from the public and other sources. oAchieve budgeted income and profit figures, proactively addressing any shortfalls. Monitor stock turnover to maintain a fresh and appealing shop floor. Encourage donors to sign up for the Gift Aid scheme. Support and motivate volunteers to deliver excellent customer service. Further responsibilities can be found by downloading the Job Description. Requirements Previous experience in a retail environment. Strong customer service skills with the ability to uphold high service standards. Ability to recruit, train, and motivate volunteers. A valid driving licence and access to a vehicle. Further requirements can be found in the Person Specification. Our Benefits include: Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role. Contributory pension scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Nikki Winterton, Retail Operations Manager, on Nikki.wintertonrainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitmentrainbows.co.uk This role is subject to an standard DBS (Disclosure and barring Service Check) and pre-employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment. Important Salary Update: Please note that from April 2025, salaries for this role will be adjusted in line with the National Minimum Wage increase. This ensures compliance with updated legislation and reflects our commitment to fair pay. If you have any questions regarding this change, please feel free to contact the Recruitment Team. Person Specification Experience Essential Previous experience in a retail environment. Excellent customer service skills with the ability to implement agreed standards of service in the store. The ability to recruit, train and motivate volunteers. Able to work to strict financial guidelines. Good administrative and organisational skills with the ability to monitor and analyse shop statistics. Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks. Effective communication skills verbal and written. Excellent interpersonal skills. Self-motivated and able to work independently but flexibly as part of a team. Good problem solving and decision making skills. Able to implement agreed policies and procedures and ensure compliance. Good attention to detail. Good planning and logistical skills. Basic level of computer literacy. Ability to prioritise and deal with conflicting work demands. Able to work flexible hours and cover holidays/other absences as necessary in your own and other shops. Able to work within professional and confidential boundaries. Friendly and approachable. Ability to safely lift and transport large or bulky items, in accordance with manual handling guidelines. One Team Working together with fairness and respect. People Centred Championing inclusivity, compassion and clarity. Aim High Adapting, learning and sharing our expertise. Own It Focused, committed and accountable. Desirable Experience of supervising or managing staff. Experience of working with and supporting volunteers. Working knowledge of Risk Assessments. Experience of volunteering. A valid driving license and access to a vehicle (or ability to travel to various locations as required for the role). Person Specification Experience Essential Previous experience in a retail environment. Excellent customer service skills with the ability to implement agreed standards of service in the store. The ability to recruit, train and motivate volunteers. Able to work to strict financial guidelines. Good administrative and organisational skills with the ability to monitor and analyse shop statistics. Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks. Effective communication skills verbal and written. Excellent interpersonal skills. Self-motivated and able to work independently but flexibly as part of a team. Good problem solving and decision making skills. Able to implement agreed policies and procedures and ensure compliance. Good attention to detail. Good planning and logistical skills. Basic level of computer literacy. Ability to prioritise and deal with conflicting work demands. Able to work flexible hours and cover holidays/other absences as necessary in your own and other shops. Able to work within professional and confidential boundaries. Friendly and approachable. Ability to safely lift and transport large or bulky items, in accordance with manual handling guidelines. One Team Working together with fairness and respect. People Centred Championing inclusivity, compassion and clarity. Aim High Adapting, learning and sharing our expertise. Own It Focused, committed and accountable. Desirable Experience of supervising or managing staff. Experience of working with and supporting volunteers. Working knowledge of Risk Assessments. Experience of volunteering. A valid driving license and access to a vehicle (or ability to travel to various locations as required for the role). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Rainbows Hospice for Children and Young People Address Rainbows Hospice, Lark Rise, Loughborough, Loughborough Leicestershire LE11 2HS Employer's website https://www.rainbows.co.uk (Opens in a new tab)