Job Title: Customer Service Representative
Ref: 39212
Division: Retail
Location: Swindon - Walnut Court - SN2 8BN
Contract Type: Permanent
Full/Part-time: Full-time
Hours: 36 hours a week - including 1 in 4 Saturdays and bank holidays
Salary: We are offering a starting salary of £22,524 per year
Job Grade: A
Closing Date: 29/11/2024
Kickstart your career with us this New Year and make 2025 your best year yet!
Are you passionate about customer service and helping others? Are you a team player who enjoys collaborating and working in a fast-paced environment? If so, we have the perfect role for you!
What you’ll be doing:
In this role, you’ll be doing one of the most important jobs for our business, providing an exceptional service to all our customers. Our Customer Service Representatives are the heartbeat of our contact centre, answering calls and supporting our customers every day. Each customer is unique, and every call will be different - from explaining water bills to helping customers with financial difficulties find the best tariff for them, you’ll listen, empathise, and provide solutions with a smile.
No Experience? No Problem!
From your very first day as a Customer Service Representative, we are committed to your growth and development. We offer the training, support, and knowledge you need to excel in your role. Join us and thrive in a workplace that celebrates your uniqueness and prioritises your well-being.
Community Focus: We proudly support the communities we serve. To join us, you’ll need to live in the Thames Water region – you’ll know if you do because your water bill comes from us!
Fair Opportunities: We’re dedicated to ensuring all employees have access to the coaching and training they need to build a career they love.
Flexible Shifts: The hours of work are 36 hours a week, following a shift pattern that varies from month to month between 8 am - 8 pm & 1 in every 4 Saturdays. One of our friendly team members will discuss available shifts with you.
The start date for the role is 20th January 2025.
What should you bring to the role?
As you begin your journey as a Customer Service Representative, here are the key skills and behaviors we value:
* Exceptional service: Deliver outstanding customer experiences.
* Clear communication: Engage effectively and possess a great phone manner.
* Active listening: Truly hear and appreciate what our customers need.
* Problem solving: Find the right solution for our customers.
* Resilience: Tackle challenges with strength and composure.
* Positive passion: Bring a positive attitude and a genuine love for helping others.
* Technical proficiency: Navigate systems, databases, and communication tools efficiently.
What’s in it for you?
Join a team where customers are at the heart of everything we do. We offer comprehensive training to ensure you succeed in your new role.
Ready to make a difference? Apply now!
Submit your application and start your journey with Thames Water today. We can’t wait to welcome you to the team!
* Competitive salary starting at £22,524 per annum.
* 24 days holiday per year increasing to 28 days with the length of service.
* Access to lots of benefits to help you take care of your health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers, and life assurance.
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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