Residences Concierge Assistant
The Peninsula London is seeking a dynamic Residences Concierge Assistant to join our Residences Team, providing friendly, efficient, prompt and professional service to Residences Tenants while adhering to the objectives, performance and quality standards established by The Peninsula London Residences. To cover the duties of the Concierge when required, providing leadership, supervision and training to ensure compliance with departmental goals, objectives and standards, in coordination with other departments and partners.
* An exceptional opportunity to join our high-profile flagship hotel and residences in London.
* The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees.
* Join our award-winning group, working alongside a highly experienced team.
Key accountabilities
* Assist Residents with obtaining services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant's Handbook and Residences Policies and Procedures.
* Assist the team in the service delivery of any manual or otherwise Concierge Assistant task.
* Handle telephone, email and requests made in person and provide detailed information regarding any traditional Concierge services. Anticipate Residents' needs and exceed their expectations.
* Park cars when required.
General requirements
* Minimum 1-2 years experience in Hospitality or Residential Environment.
* Excellent command of English language with confident communication skills. A second language would be an advantage.
* Computer literate. Problem solving and multi-tasking skills.
* UK Driving License and experience driving luxury cars.
At The Peninsula London, we look after:
Your financial wellbeing:
* Excellent salary package
* Generous service charge distributed equitably to all colleagues
* Life Insurance
* Enhanced company contribution on pension plan
Your medical care:
* Medical cash plans including optical and dental coverage
* Enhanced maternity and paternity leave plan
Your daily health routine:
* State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers room
* Colleague restaurant with healthy and balanced 24/7 food offerings
* On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
* High street and online shopping discounts
* Rewards and recognition initiatives
* Dry cleaning for uniforms and work attire