Our client has a reputation for excellence and a passion for innovation, they pride themselves on
delivering exceptional service and top-notch products to their customers.
They are looking for a dynamic and customer-focused individual to join their team as a Customer Care Advisor. The role is working full-time and is office based.
The ideal candidate will possess excellent communication skills, and have a strong desire to provide outstanding service. As a Customer Care Advisor, you will be the first point of contact for customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders.
Key Responsibilities:
• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
• Provide knowledgeable advice on the range of products.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
• Process orders, returns, and exchanges accurately and promptly.
• Maintain up-to-date knowledge of our product offerings and promotions.
• Collaborate with other departments to ensure customer needs are met.
• Assist in developing and implementing customer service policies and procedures.
• Contribute to a positive team environment and uphold company values and standards.
Requirements:
• Previous experience in a customer service, advisory or a retail or telesales role.
• Excellent ve...