Retention Manager
Location: dmg::media Headquarters, 9 Derry Street, Kensington, London, W8 5HY
Position: Full Time/Permanent
Package Description
Our benefits package increases the longer you’ve been with us. Here’s what to expect:
On joining
* 25 days’ holiday increasing by 1 per year up to a total of 30
* On joining you will be automatically enrolled onto the PensionSaver (Auto) Plan at the minimum level of 5% employee contribution, 3% Company contribution. You can opt in to our PensionSaver Plan at any time and receive matching employee/Company contributions of up to 6% in the first three years, rising to 10% thereafter.
* Life cover of 4x your basic salary.
* Private healthcare scheme (subject to P11D charge). You can opt to add your dependents through a monthly salary deduction.
* DMGT Discounts offers hundreds of discounts on online shopping, vouchers, reloadable cards, and access to their Wellbeing Hub.
* Free mental health, legal and financial advice for you and your family with our Employee Assistance Programme (EAP) with CIC.
* Donate tax efficiently to charity with our Give As You Earn Programme.
* Exercise at home at discounted rates with Les Mills.
* Make your will online with Farewill and receive a discount of 20%.
* Eat more for less with our discounted dining cards.
* Help manage stress, develop healthy habits, and feel at your best with Leafyard.
* Save up to 60% on refurbished phones, tablets, and computers with Mobile Advantage.
* Buy a train season ticket and pay back monthly saving up to 20% of the cost of annual travel.
* Save tax and NI on the cost of a new bike or equipment up to £6,000 with Cyclescheme.
* Join our Bupa discounted dental Insurance.
* Join our Westfield Health Cash plan and claim back the cost of a range of dental and medical treatments.
* Critical Illness Insurance helps reduce the financial impact after being diagnosed with a critical illness.
* Huge savings on a gym membership at a choice of over 3,700 fitness facilities across the UK with GymFlex.
* Join our Millstream Travel Insurance for trips in the UK and abroad.
* Enjoy 25% off barista-made drinks at thousands of coffee shops across the nation with Coffee Club.
After successfully completing your probation period
* TEDS Premier workplace nursery benefit scheme can reduce nursery fees by up to 50% per annum and is HMRC-friendly.
After successfully completing your probation period and six months’ service
* Save money by leasing a fully electric or hybrid car via salary sacrifice with Tusker.
Job Introduction
We are seeking a proactive, data-oriented Retention Manager with strong commercial acumen to join our Digital Subscription team. In this role, you will support the Head of Retention in defining and executing the subscriber retention strategy. With experience in subscription management, the Retention Manager will work closely with cross-functional teams to execute initiatives, manage stakeholders, and drive subscription growth. You will analyze retention data and trends to identify risks and opportunities to create a roadmap of initiatives to reduce churn. This role requires a high level of organization, attention to detail, data literacy, and a good understanding of subscription/recurring revenue business.
Main Responsibilities
Trading Performance Management
* Manage and effect the churn and revenue growth based on performance trends and budget targets. Interrogate churn data to ensure our channels are optimized on an ongoing basis.
* Lead in planning, developing, and executing retention initiatives across all channels.
* Support the Head of Retention to determine and implement the retention strategy.
Stakeholder Management and Cross-Functional Coordination
* Build and maintain strong relationships with key stakeholders to influence and guide the delivery of retention initiatives.
* Act as a liaison between the subscription marketing team, Product, Analytics, CRM, and Customer services.
Initiative/Campaign Management
* Ensure agreed initiatives are fully scoped and implemented, working with the respective stakeholders.
* Ensure that success criteria are agreed and monitored.
Person Specification
Experience
* Minimum 3 years of experience working within a subscriber retention environment.
* Competent at scrutinizing and interpreting data.
Skills and Competencies
* Data literate: Strong experience in manipulating and interpreting large datasets.
* Communication: Ability to effectively communicate across a range of stakeholder groups.
* Project & Time Management: Strong organizational skills with the ability to manage multiple projects and deadlines.
* Creative Problem-Solving: Ability to develop innovative solutions to enhance campaign effectiveness.
* Stakeholder Management: Strong interpersonal skills for managing stakeholder relationships.
Our Commitment
We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.
We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process.
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