Job Description
Customer Service Coordinator role
£26,000 - £29,000
Bedford
We are working with a leading customer focused housebuilder who due to continued growth has asked us to invite applications for the position of Customer Service Coordinator to join their Eastern region team.
1. To be responsible for ensuring defects are attended to in a reasonable timescale.
2. Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships.
3. To promote a culture of cost control and recovery on site through specification of works and adherence to contra charge procedures.
4. To be an ambassador for the company and attend appropriate corporate and handover events.
5. Support in new ideas to improve the quality of build and after sales service.
6. Plan, prioritise and organise workloads daily basis.
7. Oversee 12 months close of defects inspections on Housing Association properties.
8. Specify remedial works, allocate appropriate subcontractors and supervise this up to completion.
9. Submit progress reports to the Senior Coordinator & Customer Care Manager.
10. Maintain accurate audit trails and ensure documentation is filed in an organised manner.
11. Assess performance and work quality of subcontractors, and report issues to the Senior Coordinator & Cu...