Assistant Patient Pathway Coordinator POD 6 Band 3, Full Time, Permanent
This is an exciting opportunity for a proactive individual to develop their administration skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to the patient's pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email, and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT, and liaison with Clinicians.
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused, and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
About us
Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital, is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres, and in people's homes. Our experienced district nursing teams, Allied Health Professionals, and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS, everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Job responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification.
Person Specification
Education
* GCSE / O' level or equivalent, Grade C or higher in English and Maths
* Evidence of ongoing continuous personal development (CPD) and training
KNOWLEDGE AND EXPERIENCE
* Knowledge of healthcare administrative systems and processes
* Experience of customer service in a multi-cultural environment
* Experience of using IT systems and patient data systems e.g. CERNER, ERS, RTT
* Experience of working under pressure
Personal Qualities
* Ability to plan, organise and accomplish a variety of concurrent assignments
* Ability to manage challenging situations
* Understanding change and developing the skills to adapt
* Able to work as part of a team and alone
* Problem-solving and listening skills
* Organisation and adaptability to changes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,622 to £30,225 a year pro-rata, per annum, incl. HCA outer
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