Business Services Manager – Essex- £32,000-£40,000
Business Services Manager Package Overview:
* £32,000-£40,000 (negotiable based on experience)
* Full-time, Permanent Position
* Essex, Commutable from Hertford, Harlow, Chelmsford & Woodford areas
* Fire and Security Sector
Business Services Manager Company Overview:
We are currently looking for a Business Services Manager to oversee the Service Administration and Costings teams in the fire and security sector. You will be responsible for achieving company KPIs, managing performance metrics, and improving service delivery.
Key Responsibilities:
* Supervise, train, and develop team members to maximise performance.
* Manage staffing levels, including leave and recruitment, to meet KPIs
* Manage Service Desk and Costing Operations teams, setting objectives and overseeing performance.
* Align team priorities and KPIs to ensure consistent development.
* Oversee administration quality, including call triage, routing, scheduling, customer liaison, and supplier communication.
* Ensure job costing adheres to contract rates and maintains profitability.
* Organise Costing team workload to meet financial timelines and ensure timely customer payments.
* Support field operations with Service Desk performance, driving service excellence.
* Work with Team Leaders to track KPIs, analyse results, and recommend improvements.
* Monito...