What you will do in your working day
* Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
* Assist customers in-person, over the phone, and via email to fulfill their parts requirements and inquiries.
* Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery.
* Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control.
* Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
* Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
* Provide product recommendations, technical advice, and pricing information to customers as needed.
* Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
* Uphold company policies and procedures regarding parts sales, returns, and exchanges.
* Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.
The training you will be getting
Supply chain warehouse operative L2apprenticeship standard
The Programme typically lasts 12-14 months dependant on the career path chosen and you'll achieve a nationally recognised qualification.
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
What to expect at the end of your apprenticeship
There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the Motor Industry.
This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles.