Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Interview dates: Wednesday 30th April Wednesday 7th May Thursday 8th May Salary: £12.75h/r Duration: Fixed Term Contract for 1 year. Hours/working pattern: We are looking to fill two positions, please see hours below - 1x 37.5hrs a week 1x 22.5hrs a week Both require flexibility across the week, including regular weekend working. Hardwick Hall is open 363 days a year. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Hardwick is a stunning Elizabethan house with park and gardens. Hardwick offers visitors a year round experience, from colourful herbaceous borders to the picturesque circular parkland walks and plenty of family friendly activities for all seasons. Reporting to the Welcome Manager, you’ll be part of the busy Visitor Experience team working across Hardwick Hall and Stainsby Mill to welcome our visitors and maintain high standards of service. What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.